What is VIP Testers Club?
VIP Testers Club is a focus group that provides you with up to 100% Cash Back on products you test.
What is a Focus Group?
A focus group is a market research method which brings people together to provide feedback regarding a product or service.
How does it work?
VIP Testers Club gives you direct access to exclusive deals of top-selling brands and products you'll love. You purchase an item and after a 30-day approval period (where the Seller confirms your Order ID has not been cancelled/ refunded by you), you get a full payout (manufacturer's rebate) for the items you purchased so they are up to 100% CASH BACK. After you buy an item you simply paste your order ID into your account's dashboard.
The last stage of the process is to TAKE ACTION & SPREAD THE WORD!
You have 5 ways to do this:
1) Amazon review
2) Facebook post
3) Instagram post
4) Pinterest post
5) Issue with item - Private message to Seller
How do I claim a product?
1) Create a VIP Testers Club account.
2) Select an item from the DEALS page and click Buy Product.
3) Read the instructions provided on the next page carefully.
4) Check the box that you have read all instructions and have accepted the Terms and Conditions.
5) A new tab will open that redirects you to the website where you purchase the item.
7) Purchase the item at full price.*
8) Copy the order ID number from your purchase.
7) Go back to the VIP site and paste your order ID number into the text box provided.
9) Click "Confirm Purchase" - this proves to the seller you've bought the product.
10) Wait 30 days to receive your manufacturer’s rebate via PayPal (this is to confirm you have not returned/refunded the order within the 30-day cancellation period). Please note PayPal is how we will send you your rebate only. A credit or debit card is still needed when purchasing the product.
*The use of any additional discount coupons is forbidden and might end up in a declined purchase.
How can I make sure that I will get paid after the 30 days?
You can see in Purchases > Approved all your orders that are waiting to be paid out. As long as your order ID is correct and you haven't cancelled, returned, or refunded your purchase; you will receive the payout 30 days after you submitted your Order ID number to claim the product.
How can I contact you if something is not right?
We are available 24/7/365 via email and chat support and will always go the extra mile to make sure you are treated fairly. All the payouts are distributed via an automated system to the paypal account you give us (you can change it anytime).
When will I get my payout?
Payouts are processed 30 days from the day you purchased and claimed the product. Sellers have 30 days to dispute or decline the purchase if you have refunded the item or cancelled the order before it shipped. We hold the funds for 30 days to make sure there are no issues with the order, and after that, we will send you your full payout the same day.
My order ID is correct but the seller claims otherwise.
One of the most common reasons why your order ID might not match the seller's records is because you purchased the product from the wrong seller. Please always pay attention to the name of the seller you're buying from because on rare occasions there may be multiple sellers selling the same product.
What should I do when my order is disputed?
Please always make sure you inserted the correct order ID number. The seller has the right to dispute your order ID number if it doesn't match their records. If not disputed by the seller, the order ID number is automatically approved after 30 days and the purchase amount is credited to your PayPal account. In the rare case of a dispute, the seller will message you directly and may ask for further proof/screenshot of your order ID number if they can't find it in their records. You can also always contact us for assistance.
The product is unavailable, what now?
If you followed our link to buy the product and it’s not available, please click on the button "I didn't buy the product" located underneath the “Confirm Purchase” button. Then, contact us to fix the issue at the following link:
contact us
Am I required to leave reviews in order to get a payout?
One of our two main rules is to TAKE ACTION.
The goal of VIP Testers Club is to maintain a platform where sellers and buyers help each other: you get up to 100% Cash Back products you'll love and sellers get the buzz they need to launch. We believe in kindness. Therefore, we kindly ask that if you don't like the product you've received, contact the seller directly first (via our messaging platform) and give them a chance to fix the issue. This way sellers will keep coming back and offering you even more awesome products up to 100% CASH BACK.
If you like the product, you have 6 options to choose from! Be it Amazon, Facebook, Instagram, or Pinterest - your voice is important to the seller, so make sure you TAKE ACTION and make your voice heard!
You don't have to leave a review to get your payout, but NOT TAKING ACTION is against our rules and might lead to the restriction of your account.
Is there any limit to daily purchases?
No, there are no limits! You can claim as many items daily as you want! However, please note that claiming many products at once and then cancelling all of them is against the rules and may lead to the suspension of your tester account. So please claim only products you intend to have and that you don't plan on cancelling.
I put in the wrong order ID number, what do I do?
To make sure that your payout is honored, please go to Purchases > Pre-approved and paste your actual order ID number. Sellers are entitled to dispute each order if they find out that the order ID number you provided is not correct. You will be able to discuss any dispute directly with the seller via our message system so you can always contact them directly and provide them with the correct order ID number.
Can I cancel my order?
Yes, if needed, please go to your VIP account and cancel the order. You then need to contact the seller and let them know you cancelled, so that they cancel the payout as well. If you don’t let them know about the cancellation, but you collect the payout, that violates our policy and will result in the suspension of your tester account.
How can I collect Hearts?
The more deals you participate in, the more hearts you gather and the closer you get to unlock access to ***Premium Deals***. You earn hearts by doing meaningful actions on the VIP platform:
- inserting order ID
- inserting review/social buzz link
- referring friends to VIP who sign up
Hearts are being tracked in your dashboard. When you reach 20 hearts you can press ***Unlock Premium Deals*** which allows you to claim as many premium deals as you want within the next 24 hours.
Why did I receive a yellow/orange/red card?
We believe in kindness which is the core value of our platform. We are here to support each other, spread positive vibes, and give constructive feedback.
Yellow (first time) & orange (second time) cards are kind reminders of our shared values:
- Treat others the way you would like to be treated
- TAKE ACTION after receiving the product
Example: If you tarnish the seller's or product's reputation online without FIRST messaging the seller to let them know about the issue ( i.e. giving them a fair chance to send you a new unit that's not broken in shipment), then you are breaking the kindness rule. You can contact sellers anytime via our platform if you have any concern or issue with their products and simply ask them to fix it.
Only with your direct & honest feedback will they have a real chance to improve. Our sellers are often small business owners who try really hard to make their buyers happy. All we ask is that you give them a chance to make things right for you first.
TAKE ACTION by leaving a review of the product on the 6 possible social media platforms mentioned in the first FAQ named “How does it work?”.
You will receive a red card after breaking our TAKE ACTION rule 3 times. After receiving a red card your account will be suspended.
Can I resell the product I claimed?
No. Brands offer their products on VIP Testers Club to real buyers (not resellers) to test for personal use and enjoyment. Other merchants cannot resell someone's else inventory without signing wholesale agreements with brand owners - otherwise they break the law. Shoppers who use VIP Testers Club to acquire products for resale will be immediately blocked from accessing the platform.
I can’t log into my account. What should I do?
If you forgot your password, please click the forgot password link on the login screen. You will be emailed instructions to reset your password. If you don't receive the reset email or you’re having other issues, please contact support through our contact form or LiveChat.
Can I have multiple shopper accounts on VIP Testers Club?
We permit multiple accounts per household, but they must be linked to separate and unique Amazon buyer accounts. You cannot, however, create multiple VIP Testers accounts linked to the same Amazon profile/account - this violates our policies.
