How does it work?
VIP Testers Club gives you direct access to exclusive deals of top-selling brands and products you'll love. You purchase an item and after a 30-day approval period (where the Seller confirms your Order ID has not been cancelled/ refunded by you), you get a full payout (manufacturer's rebate) for the items you purchased so they are 100% FREE to you. After you buy an item you simply paste your order ID into your account's dashboard.
The last stage of the process is to TAKE ACTION & SPREAD THE WORD!
You have 7 ways to do that:
1) Amazon review
2) Facebook post
3) Instagram post
4) Twitter post
5) Snapchat post
6) Pinterst post
7) Issue with item - Private message to Seller
How to claim a product?
1) Create a VIP Testers Club account.
2) Choose all items you want to buy and click on them.
3) Click on Claim Product, it will display further directions, please read them carefully.
4) Check the box that you have read all instructions and accepted Terms and Conditions.
5) The use of any additional discount coupons is forbidden and might end up in a declined purchase. You are already gettiing these products fully free.
6) Buy the product using the URL you've been taken to.
7) Copy your Amazon Order ID - you can find them on your Amazon Orders pages.
8) Go back to the VIP site and go to Purchases.
9) Click "Confirm Purchase" and paste your Order ID - this is to prove to the Seller you've bought the product.
10) Wait 30 days for the payout to be paypalled to you (this is to confirm you have not returned/refunded the order within 30-days window Amazon gives you to cancel).
How can I make sure that I will get paid after the 30 days?
You can see in Purchases > Approved all your orders that are waiting to be paid out. As long as your order ID is correct and you haven't cancelled, returned or refunded your purchase you will receive the payout after 30 days from the moment you inserted the order ID.
How can I contact you if something is not right?
We are available 24/7/365 via email and chat support and will always go extra mile to make sure you are treated fairly. All the payouts are sent out via an automated system to the paypal account you give us (you can change it anytime).
When will I get my payout?
Payouts are processed after 30 days of purchase to make it fully fair to sellers as well. Sellers have 30 days to dispute or decline the purchase if you have refunded the item or cancelled the order before it shipped. We hold the funds for 30 days to make sure there is no issues with the order, and after that, we will send you your full payout the same day.
My order ID is correct but seller claims otherwise.
One of the most common reasons why your order ID might not match sellers record is that you have purchased from a wrong Seller. Please always pay attention what's the name of the seller you're buying from because in rare occasions there might be few selling the same product.
What should I do when my order is disputed?
Please always make sure you insert correct order ID. The seller has the right to dispute your order ID if it doesn't match none of their records/sales. If not disputed by the seller, the order ID is automatically approved after 30 days and the purchase amount is credited to your PayPal account. In a rare case of a dispute, the seller will message you directly and may ask for further proof/screenshot of your order ID if they can't find it on their end. You can also aways contact us to help mediate and make things right to you.
Am I required to leave reviews in order to get a payout?
One of our two main rules is to TAKE ACTION.
The goal of VIP Testers Club is to maintain the platform where sellers and buyers help each other: you get free products you'll love and sellers get the buzz they need to launch. We believe in kindness. Therefore we kindly ask that if you don't like the product you've received, you contact the seller directly first (via our messaging platform) and give them a chance to fix the issue (instead of spreading negativity online). This way sellers will keep coming back and offering you even more awesome products free of charge.
If you like the product you have as many as 6 options to choose from! Be it Amazon, Facebook, Instagram, Twitter, Snapchat or Pinterest - your voice is important to the Seller so make sure you TAKE ACTION and speak up!
You don't have to leave a review to get your payout but not TAKNG any ACTION is against our rules and might lead to restriction of your account.
Is there any limit of daily purchases?
No, there is no limits! You can claim as many items daily as you want! However, please note that claiming many products at once and then cancelling all of them is against the rules and may lead to the suspension of your tester account. So please claim only products you intend to have and that you don't plan on cancelling.
I put wrong order ID, what do I do?
To make sure that your payout is honored please go to Purchases > Pre-approved and paste your actual order ID. Sellers are entitled to dispute each order if they find out that the order ID you provided is not correct. You will be able to discuss any dispute directly with the seller via our message system so you can also always contact them directly and provide them with the corrected number.
Can I cancel my order?
Yes, if needed, please go to your VIP account and cancel the order. You then need to contact the seller and let them know you cancelled, so that they cancel the payout as well. If you don’t let them know about the cancellation but you collect the payout, that violates our policy and will result in the suspension of your tester account.
How can I collect Hearts?
The more deals you participate in, the more hearts you gather and the closer you get to unlock access to ***Premium Deals***. You are granted hearts for being pro-active, which includes meaningful actions taken on VIP platform:
- inserting order ID
- inserting review/social buzz link
- referring friends to VIP who sign up
Hearts are being tracked in your dashboard and when you reach 20 hearts you can press ***Unlock Premium Deals*** which gives you 24h access to claim as many premium deals as you want within the next 24 hours only.
Why did I receive a yellow/orange/red card?
We believe in kindness which is the core value of our platform. We are here to support each other & spread positive vibes and constructive feedback.
Yellow (first time) & orange (second time) cards are kind reminders of our shared values:
- treat others the way you would like to be treated
- obey our one and only rule of TAKING ACTION
Example: if you tarnished seller's or product's reputation online without FIRST messaging these sellers to let them know about the issue (and giving them a fair chance to send you a new unit that's not broken in shipment to make it right to you) you break kindness rule. You can contact sellers anytime via our platform if you have any concern or issue with their products and simply ask them to fix it. You can also choose from as many as 6 different social media platforms where to post your positive review so please always make sure you TAKE ACTION & Spread the word.
Only with your direct & honest feedback they will have a real chance to improve. They are often small business owners who try really hard to make all buyers happy. All we ask is that you give them a chance to make things right to you first, is that fair?
You will receive a red card after breaking our one and only rule (TAKE ACTION) 3 times. After receiving a red card your account will be suspended.
Can I resell product claimed?
No. Brands offer their products on VIP Testers Club to real buyers (not resellers) to test for personal use and enjoyment. Other merchants cannot resell someone's else inventory without signing wholesale agreements with brand owners - otherwise they break the law. Shoppers who use VIP Testers Club to acquire products for resale will be immediately blocked from accessing the platform.
I can’t log into my account, what should I do?
If you forgot your password, please click the forgot password link on the login screen. You will be emailed instructions to reset your password. If you don’t receive the reset email or are having other issues please contact support through our contact form or LiveChat.
Can I have multiple shopper accounts on VIP Testers Club?
We permit multiple accounts per household, but they must be linked to sperate and unique Amazon buyer accounts. You cannot however create multiple VIP Testers accounts linked to same Amazon profile/account - this violates our policies.
